Missing revenue
Check the Stripe connection, sync, date range, and refund state behind a missing amount.
Symptom: A Stripe payment does not appear in Graytower Revenue.
Check the payment and sync
- Open Website → Settings → Revenue and confirm the intended Stripe account is connected to this Website.
- Check Last successful sync. A new connection or recent Stripe change may not have completed synchronization yet.
- Confirm the report's Website, date range, and currency match the payment.
- Check whether the payment was refunded. A fully refunded payment contributes zero eligible net revenue.
- If the connection is disconnected or stale, reconnect the intended account and allow synchronization to complete.
If revenue is present without a source
If the payment appears in total revenue but has no source, it is an attribution issue, not missing revenue. Tracked-event limits do not stop Stripe revenue synchronization.